At Spectrum, patients are at the heart of everything we do. The experience of our patients helps to inform the way in which we develop our services and the quality of care we provide.
We have improved the uptake of our patient experience feedback forms by 25% and shifted our focus on closing the feedback loop to continuously improve our services.
Our patient engagement and experience strategy outlines our ambition to meaningfully engage with our patients and their carers. We have chosen co-production (where patients are involved) to be our preferred method of quality improvement, because we recognise the value and importance of diverse lived experience.